Privacy Policy
Last updated: 4 September 2026
Mr Flow Plumbing Services Pty Ltd (ABN 49 158 326 268) (“Mr Flow”, “we”, “us” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We may collect personal information you provide directly, including:
- Your name, phone number, email address and suburb or postcode;
- Details about the plumbing service you require, submitted via our enquiry forms, live chat, email or over the phone;
- Records of our communications and any bookings, quotes or jobs.
When you use our website we may also automatically collect technical data such as your IP address, device and browser type, pages viewed and referring website, via cookies and similar technologies.
2. How we use your information
- To respond to your enquiry, provide quotes and carry out plumbing services;
- To schedule appointments and contact you about your job;
- To operate, maintain and improve our website and services;
- To measure and improve our advertising, with your consent where required;
- To comply with our legal obligations.
3. Cookies and analytics
Our website uses cookies and may use third-party analytics and advertising tools (such as Google Analytics, Google Ads and Meta) to understand how visitors use the site and to measure advertising performance. You can control cookies through your browser settings; disabling them may affect site functionality.
4. Disclosure of your information
We do not sell your personal information. We may share it with our staff and contractors, and with trusted service providers who help us operate our business (for example, CRM, scheduling, payment and analytics providers), and where required or authorised by law. Some providers may store data overseas.
5. Storage and security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time.
7. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can address it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page with its “last updated” date.
9. Contact us
Mr Flow Plumbing Services Pty Ltd
Email: mr.flowplumbing247@bigpond.com
Phone: 02 9134 9037
Servicing Sydney, NSW